Terms and Conditions for Installations
These Terms and Conditions shall apply to the equipment and to all work done by Renaissance Solar or their Subcontractors.
1. WARRANT OF INSTALLABILITY OR READINESS
1.1 The “Client” warrants that the “The Property” shall be ready for installation at the date nominated.
1.2 The “Client” shall endeavor to notify Renaissance Solar of any delays or problems that may inhibit ability to perform the installation.
1.3 A standard callout charge + travel (see schedule of rates) will be charged if the installation team is dispatched and the installation cannot proceed on the agreed date due to property being inaccessible, or the site not ready for installation.
2. PAYMENT
2.1 Payment terms are as specified on the Quote.
2.2 The “System” shall remain the property of Renaissance Solar until paid in full.
2.3 No warranty shall be in effect for as long as any amount is outstanding.
2.4 All payments to be made to Renaissance Solar.
2.5 Ownership in any products and/or materials installed remains vested in Renaissance Solar until the Client has paid all amounts owing in terms of the quotation and work performed;
3. IRREVOCABILITY
3.1 An accepted quote shall constitute an irrevocable offer to contract which cannot be cancelled unless agreed to in writing by the Company.
3.2 Where agreement to cancel is granted by the Company, a 5% handling and administration charge will be applicable.
3.3 Payment of the deposit will indicate acceptance of these terms and conditions.
4. CLIENTS OBLIGATIONS
4.1 Provide unrestricted access to the property at the agreed times for the duration of the project. Normal working hours are Mondays to Fridays, 08h00 – 17h00. Special arrangements will be made for work necessary to be completed on Saturdays, Sundays and Public Holidays.
4.2 Not cause any unreasonable delays. Additional time due to delays caused by the client will be charged at the prevailing rates.
4.3 Provide electricity, water and toilet facilities to Renaissance Solar or their subcontractors for the purpose of completing the Services / Project.
4.4 Be responsible for any redecoration required after the Services/Products have been supplied unless otherwise provided for in the quotation.
4.5 Be liable for any expenses reasonably and legitimately incurred by the Service Provider as a result of the Client’s failure to comply with the obligations as defined in this Agreement.
4.6 Ensure that a responsible person is in attendance to receive handover and training on the day of installation.
4.7 If Smart devices are to be installed, ensure that a stable 2.4Ghz wifi connection is available along with the relevant passwords.
5. CALLOUT CHARGES
5.1 Where a fault in a system under warranty is found to be due to a failure of a system or component not installed by Renaissance Solar or their subcontractors, or by user error, a standard callout charge will be applied.
5.2 Where a return visit is required as a result of the clients failure to fulfil any of the obligations in 4. Above, a standard callout charge will be levied for the return visit(s)
6. LIABILITY
6.1 Renaissance Solar agrees to use all reasonable care in providing services and installing products and/or materials. Should Renaissance Solar inform the client that damage may be caused to the premises during the provision of services Renaissance Solar will not be liable for the damage caused.
6.2 The Client indemnifies and holds Renaissance Solar and its subcontractors harmless against any claim of whatsoever nature which may be brought against Renaissance Solar any person as a result of death, injury, damage to or loss of property at any time arising out of or connected with the failure to provide the services, excluding a grossly negligent act or omission by RENAISSANCE SOLAR or its employees or agents.
6.3 It is agreed that no insurer will have any rights of subrogation against Renaissance Solar and the Client agrees to notify its insurers of all the provisions of this clause.
7. WARRANTY
7.1 Workmanship warranty is 6 (six) months. Upon expiry of the workmanship warranty, repairs relating to workmanship shall be billed at the prevailing rate for service calls. (see schedule of rates)
7.2 Subject to the provisions of this clause, and, provided that the Company, in its sole discretion, is satisfied that the equipment is materially defective, the Company will either:
(a) repair the equipment or (b)replace the equipment.
7.3 There will be no labour charge applicable for repairs under clause 7.2 for a period of 30 days following installation, thereafter, labour and travel for replacement or repairs to components under the applicable 3rd party warranty will be charged at the prevailing rates.
8. DOMICILIA
The parties hereby choose as their domicilia citandi et executandi, for all purposes under this contract, the following addresses:
8.1 The Company, Office 1&2, Longbeach Motors C/o Cape Road & Buller-Louw Drive
Sunnydale, Noordhoek, South Africa, 797525 Simonstown Road, Fish Hoek, Cape Town.
8.2 The Client, the addresses of the property specified on the signed quote
Schedule of Rates: Updated May 2024
| Item | Rate (excl.) | Notes |
| Callout: 9am-4pm | R850 | Includes 1st Hour Labour and up to 50km travel. Plus R850 for each additional Hour |
| Callout: Out of hours excl. Sundays | R1275 | Plus R1275 for each additional hour |
| Callout: Sundays | R1700 | Plus R1700 for each additional hour |
| Additional Travel Per km | R6.50 | |
| Parts procured locally to complete a repair | Cost + 25% |